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Knowledge Base

  1. Troubleshooting 

    1. Do I have to download on the phone I need to spy on or can I download it on my phone and spy from phone I want to spy on?
    2. I am not seeing any recent messages from the phone I am tracking. What should I do?
    3. Can you find my missing or stolen Cellphone?
    4. Will there be a TiSPY icon on the target Phone?
    5. What happens if I do not renew subscriptions?
  2. Audio/Photo 

    1. Scheduler audio/photo feature not working correctly.
    2. Why am I receiving error in instant audio/photo or location?
    3. Why aren't the 'Easy Access' buttons working for me?
    4. Why does the device tab at the top of the page show a green dot even though the Easy Access features are not working?
    5. Which images can i view on their target device?
  3. WhatsApp feature 

    1. Can I see whatsapp incoming outgoing messages in non-rooted device?
    2. WhatsApp data not uploading
    3. WhatsApp issue fixed.
    4. How can i track whatsapp chats remotely?
    5. How to see whatsapp documents/PDF/Images/Videos on phone without touching the phone?
  4. Installation and Registration 

    1. Can I use TiSPY service to monitor person who is not my legal child?
    2. During Registration, I get Unauthorized User Error.
    3. How to Uninstall TiSPY Client?
    4. How to start using TiSPY service?
    5. How can I change my registered email address?
  5. Audio/Video 

    1. Why Live Audio/Video feature is not working?
    2. Why I cannot use Live Panel for Audio and Video streaming?
    3. What is the difference between screen pro 1 and screen pro 2 in live panel?
    4. Why does live audio stop streaming after 10-15 seconds?
  6. Call / SMS 

    1. We can see only call logs or its also download?
    2. What you see in your call logs?
    3. How to Create Phone Shortcut?
    4. Can you help me track the phone by its number? Is it possible to find the lost device?
  7. Call Record 

    1. How to solve call recording issue??
    2. How to Record calls in any Android Phone?
    3. Can we spy phone numbers or only phones?
  8. Facebook and Viber 

    1. How to make Facebook and Viber monitoring works ?
    2. Can I spy on viber without accessing the target device?
    3. How to make viber monitoring works?
  9. General Highlights 

    1. What phones does TiSPY works on?
    2. Why does the target phone need Internet?
    3. How many devices can I monitor into my account?
    4. Do you provide technical support?
    5. How do I know that TiSPY will work?
  10. Installation 

    1. Installation Steps
    2. How to Reinstall/ Upgrade/ Update TiSPY Client?
    3. Can I Install TiSPY client remotely?
    4. How to Install Tispy in Android?
    5. Can i uninstall TiSPY remotely with web interface?
  11. Location 

    1. Why am I getting too many location data?
    2. How to set Geo fence?
    3. Location not coming or has stopped coming recentaly.
  12. Login 

    1. Not able to login into TiSPY portal, get verification error.
    2. What to do if I forgot my password? How can I change my password?
  13. MMS 

    1. Why my MMS not upload to server?
  14. Payment 

    1. How Can I do payment?
    2. I am facing issue in payment via paypal
    3. To whom should I contact for payment related issues.
    4. What payment methods do you accept?
    5. How can I renew TiSPY subscription without having Paypal Account, Directly using my Debit/Credit Card?
  15. Registration 

    1. Can I change my email address after verification?
    2. During registration, I get Subscription Expired error.
    3. The logs are not in the dashboard after program installation or purchase.
  16. SMS Command 

    1. How to use SMS command alias feature?
    2. Where can I see the result of SMS Command?
    3. How can I change my SMS Command?
    4. Why I can't see any incoming or outgoing SMS of device?
    5. Why SMS Command Not Working?
  17. Web Portal Usage 

    1. How to stop daily or instant email from TiSPY service?
    2. How can I track my device when internet connection is not available?
    3. How to save my cellular data?
    4. How Can I download my data?
    5. Does my service stop, if I change SIM card?
  18. All articles 

    1. Installation Steps
    2. Not able to login into TiSPY portal, get verification error.
    3. How Can I do payment?
    4. Can I change my email address after verification?
    5. Location Accuracy ?

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